Refunds and Returns Policy for Synsvern
Effective Date: July 8, 2024
Thank you for shopping at Synsvern.com. We appreciate your purchase and aim to ensure that your experience is as enjoyable as possible. Below you will find the details of our returns and refunds policy.
1. Return Period
- 30-Day Return Policy: We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order.
2. Conditions for Returns
- Product Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We require a receipt or proof of purchase to accompany your return.
- Non-Returnable Items: Certain types of items cannot be returned, such as custom-made products or goods that are personalized. Please note that gift cards, downloadable software products, and some health and personal care items are also non-returnable.
3. Refund Process
- Refund Approval: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned product.
- Processing Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically within 5-10 business days.
- 4. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately at [email protected] to arrange for a replacement. Exchanges for the same item are permitted in the case of damage or defects.
- 5. Shipping Costs for Returns
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Reimbursement of Shipping Costs: If you are returning an item due to an error on our part (such as a defective or incorrect item), we will cover the shipping costs for the return.
- 6. Initiating a Return To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return. We will provide you with instructions on how and where to send your package.
- Prepare the Package: Include your proof of purchase in the package and ensure the item is securely packaged for transit.
- 7. Contact Information for Customer Support If you have any questions or concerns about your order, returns, or refunds, please contact us at:
- Email: [email protected]
- Business Address: Kongsgård alle
- Website: Synsvern.com
- We aim to provide a straightforward and fair returns process. We value your business and want to ensure that any issues you have are resolved quickly and to your satisfaction.